Effective Date: 23-08-2023
Thank you for shopping at Velvet Vantage, a part of Nexus Cart. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return Policy below.
1. Return Eligibility:
You may be eligible to initiate a return if:
- You received a damaged or defective product.
- The product differs significantly from what was described on our Website.
- You received the wrong item.
- You change your mind within the specified return period (see section 2).
2. Return Period:
You have 5 days from the date of delivery to request a return for eligible items. After this period, we may not be able to accept your return.
3. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our Customer Support team at info@velvetvantage.com within the specified return period.
- Provide your order number, a description of the issue, and relevant photos if applicable.
- Our Customer Support team will guide you through the return process and provide you with instructions for returning the item.
4. Return Instructions:
Once your return request is approved, you will receive instructions on how to return the item. Please ensure the following:
- The product is in its original condition, unused, and with all original tags and packaging.
- Include a copy of the packing slip or order confirmation in the package.
5. Return Shipping:
- If the return is due to a damaged, defective, or incorrect item, we will provide you with a prepaid shipping label.
- If the return is due to a change of mind, you will be responsible for the return shipping costs.
- We recommend using a trackable shipping method to ensure the safe return of the item.
6. Refunds:
- Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
- Please note that the time it takes for the refund to appear in your account may vary based on your payment provider.
7. Exchanges:
We currently do not offer direct exchanges. If you need a different size, color, or item, please initiate a return and place a new order on our Website.
8. Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
- Items marked as final sale.
- Personalized or customized products.
9. Contact Us:
If you have any questions or concerns about our Return Policy, please contact us at: Email: info@velvetvantage.com
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Return Policy. This Return Policy is subject to change, and any updates will be posted on our Website.