Effective Date: 23-08-2023
Welcome to Velvet Vantage, a part of Nexus Cart. We are dedicated to providing you with a smooth and efficient shopping experience, and our Shipping Policy is designed to provide you with all the information you need regarding shipping methods, delivery times, fees, and more.
1. Shipping Locations:
We currently offer shipping services within India. Regrettably, we do not offer international shipping at this time.
2. Shipping Timeframes:
- Order Processing: Orders are typically processed within 2 business days from the date of purchase. Please note that processing times may vary during busy periods and promotions.
- Shipping Methods: We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 7 to 14 business days.
- Express Shipping: Estimated delivery within 2 to 7 business days.
- Estimated Delivery: Delivery times are estimated and are dependent on factors such as product availability, shipping destination, and the chosen shipping method.
3. Shipping Charges:
- Shipping fees are calculated based on the shipping method selected, the destination address, and the total order value.
- Any applicable shipping charges will be displayed during the checkout process before you finalize your purchase.
- Free shipping on orders above ₹ 1299
4. Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing your tracking information.
- You can use this tracking number to monitor the status and location of your package through our shipping partner’s website.
5. Address Information:
- Please ensure that the shipping address provided during checkout is accurate and complete.
- We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by customers.
6. Delivery Attempts:
- Our shipping partners will make multiple attempts to deliver your package.
- If delivery is unsuccessful after multiple attempts, your package may be returned to us. Additional shipping charges may apply for re-delivery.
7. Shipping Delays:
- While we strive to meet our estimated delivery times, unforeseen circumstances like extreme weather, natural disasters, or other external factors might cause delays.
- We appreciate your understanding in such situations.
8. Lost or Stolen Packages:
- Once a package is marked as “delivered” by the shipping carrier, we cannot be held responsible for any lost or stolen items.
- Please ensure you provide a secure delivery location to prevent theft.
9. International Shipping:
- As of now, we only offer shipping within India and do not ship internationally.
10. Contact Us:
For any questions, concerns, or clarifications about our Shipping Policy, please don’t hesitate to contact us: Email: info@velvetvantage.com
By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Shipping Policy. This policy is subject to change, and any updates will be posted on our website. Thank you for shopping with Velvet Vantage!